Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Orders are packed and sent out quickly. Delivery times depend on your location and will be shown at checkout.
Do you ship Australia-wide?
Yes, we ship across Australia.
Do you ship internationally?
We're working on it. Available options will show at checkout.
Products
Who are LADSKN products made for?
LADSKN is made for men who live active, demanding lives and want simple, effective skincare.
Are your products suitable for all skin types?
Yes, our formulas are designed for everyday use and suit most skin types.
Do your products contain fragrance?
Some products may include a light, clean fragrance. Check the ingredient list if you have sensitive skin.
What if I have sensitive skin or experience a reaction?
LADSKN products are formulated for all skin types, however every skin is different. If you have sensitive skin, we recommend performing a patch test before use. If irritation or a reaction occurs, discontinue use immediately and consult a healthcare professional if symptoms persist.
Ingredients
What ingredients do you use?
We use proven ingredients like Niacinamide, Hyaluronic Acid, Glycerin, Panthenol, Squalane and Ceramides to keep your skin clean, hydrated and balanced.
Why did you choose these ingredients?
Each ingredient has a purpose. They're chosen to help clean your skin properly, keep it hydrated, and handle daily stress from work, sweat and the environment.
How to Use
How do I use the Face Wash?
Apply to wet skin, massage gently, then rinse. Use daily or after training/work.
How do I use the Moisturiser?
Apply a small amount to clean, dry skin and gently massage into the face. Use morning and night as part of your daily skincare routine. For daytime use, we recommend applying a broad-spectrum SPF after moisturising to help protect your skin from sun exposure.
Do I need both products?
Using both gives you the best results. Cleanse first, then moisturise.
LED Mask
What does the LED mask do?
It supports your skincare routine with different light modes designed to calm, brighten, rejuvenate and tighten the skin.
How often should I use it?
Use as directed. Start with shorter sessions and build up over time.
Orders & Payments
What payment methods do you accept?
All available payment options are shown at checkout.
Can I change or cancel my order?
Contact us as soon as possible. Once your order has been processed, changes may not be possible.
Do you offer Buy Now, Pay Later?
Yes. We accept Afterpay and Zip Pay, allowing you to shop now and pay over time.
Simply select your preferred payment method at checkout and follow the prompts to complete your purchase.
Please note that eligibility is determined by Afterpay or Zip Pay, and their terms and conditions apply.
Returns
Do you accept returns?
For hygiene reasons, opened skincare products and devices can't be returned unless faulty.
What if my item arrives damaged or faulty?
Contact us with your order number and photos and we'll sort it out.
Contact
How can I contact LADSKN?
Email us at support@ladskn.com.au